Terms and Conditions

1. General

• By placing an order, you agree to these terms and conditions.
• All products are intended for personal use.

2. Product Information

• We strive to display jewellery colors and details accurately; however, slight variations may occur due to lighting or device settings.
• All measurements and descriptions are approximate.

3. Orders

• Orders are subject to acceptance and availability.
• We reserve the right to cancel or refuse any order for reasons including stock unavailability or incorrect pricing.

4. Pricing and Payment

• Prices are listed in the currency specified at checkout.
• Payment must be completed before order processing.
• Taxes, duties, or additional charges may apply depending on the delivery location.

5. Shipping

• Orders are processed within 1–3 business days.
• Standard shipping typically takes 5–10 business days.
• Shipping costs are calculated at checkout and are non-refundable.
• Customers must provide accurate shipping details; delays due to incorrect addresses are not our responsibility.

6. Returns, Refunds, and Exchanges

• Returns must be requested within 7 days of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Personalized/customized items are non-returnable unless defective.
• Refunds are processed within 5–7 business days via the original payment method.
• Exchanges are only for defective or incorrect items.
• Contact support immediately for damaged/defective items with a photo of the product.

7. Liability

• We are not responsible for any indirect or consequential loss related to the use of our products.
• Jewellery should be handled carefully; misuse may void warranties or return eligibility.

8. Intellectual Property

• All content, designs, and images on the website or product listings are protected and may not be reproduced without permission.

9. Governing Law

• These terms and conditions are governed by the applicable laws of the country of operation.

10. Customer Support

• For queries regarding orders, returns, refunds, or shipping, contact: velantaejewellery@gmail.com