Terms and Conditions
1. General
- By placing an order, you agree to these terms and conditions.
- All products are intended for personal use.
2. Product Information
- We strive to display jewellery colors and details accurately; however, slight variations may occur due to lighting or device settings.
- All measurements and descriptions are approximate.
3. Orders
- Orders are subject to acceptance and availability.
- We reserve the right to cancel or refuse any order for reasons including stock unavailability or incorrect pricing.
4. Pricing and Payment
- Prices are listed in the currency specified at checkout.
- Payment must be completed before order processing.
- Taxes, duties, or additional charges may apply depending on the delivery location.
5. Shipping
- Orders are processed within 1–3 business days.
- Standard shipping typically takes 5–10 business days.
- Shipping costs are calculated at checkout and are non-refundable.
- Customers must provide accurate shipping details; delays due to incorrect addresses are not our responsibility.
6. Returns, Refunds, and Exchanges
- Returns must be requested within 7 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Personalized/customized items are non-returnable unless defective.
- Refunds are processed within 5–7 business days via the original payment method.
- Exchanges are only for defective or incorrect items.
- Contact support immediately for damaged/defective items with a photo of the product.
7. Liability
- We are not responsible for any indirect or consequential loss related to the use of our products.
- Jewellery should be handled carefully; misuse may void warranties or return eligibility.
8. Intellectual Property
- All content, designs, and images on the website or product listings are protected and may not be reproduced without permission.
9. Governing Law
- These terms and conditions are governed by the applicable laws of the country of operation.
10. Customer Support
- For queries regarding orders, returns, refunds, or shipping, contact: velantaejewellery@gmail.com