Shipping Policy

• All orders are processed within 1–3 business days after payment confirmation.
• Standard shipping usually takes 5–10 business days, depending on location.
• Expedited shipping options may be available at checkout for faster delivery.
• Shipping charges are calculated at checkout and are non-refundable.
• Customers are responsible for providing the correct shipping address. The company is not liable for delays due to incorrect or incomplete addresses.
• Once the order is shipped, a tracking number will be provided via email.

Return and Refund Policy

Returns

• Requests must be made within 7 days of receiving the product.
• Items must be unused, in original packaging, and in the same condition as received.
• Customized or personalized jewellery cannot be returned unless defective.

Refunds

• Refunds are processed within 5–7 business days after inspecting the returned item.
• Refunds will be issued via the original payment method.
• Shipping charges are non-refundable, unless the item is damaged or incorrect.

Exchanges

• Only allowed for defective or incorrect items.
• Replacement will be shipped after verification.

Damaged or Defective Items

• Contact support immediately with a photo of the damaged/defective item.
• A replacement or full refund will be provided at no extra cost.

Customer Support

• For returns, refunds, or shipping inquiries, contact: velantaejewellery@gmail.com