Return and Refund Policy

Returns

• Customers can request a return within 7 days of receiving the product.
• The item must be unused, in its original packaging, and in the same condition as received.
• Personalized or customized jewellery cannot be returned unless damaged or defective.

Refunds

• Once the returned item is received and inspected, a full refund will be processed within 5–7 business days.
• Refunds will be made through the original payment method.
• Shipping charges are non-refundable, except when the item is damaged or incorrect.

Exchanges

• Exchanges are allowed only if the item is defective or incorrect.
• The replacement will be shipped after confirmation of the issue with the original item.

Damaged or Defective Items

• If an item is received damaged or defective, contact support immediately with a photo of the item.
• A replacement or refund will be provided at no additional cost.

Contact for Returns & Refunds

• For any return, refund, or exchange queries, contact customer support at velantaejewellery@gmail.com.