EXCHANGE POLICY

Exchanges

• Exchanges are allowed only if the item is defective or incorrect.
• The replacement will be shipped after confirmation of the issue with the original item.
• Exchange is valid only upto 3 days from the order delivered.

Damaged or Defective Items

• If an item is received damaged or defective, contact support immediately with a photo of the item.
• A replacement or refund will be provided at no additional cost.

Contact for Returns & Refunds

• For any return, refund, or exchange queries, contact customer support at velantaejewellery@gmail.com.